800-689-4776 is a real California Franchise Tax Board (FTB) number. It’s the FTB’s personal income tax collections line, and it’s printed on collection notices such as the Final Notice Before Levy and Lien (FTB 4966). It’s a state number, so it won’t reach the IRS.
Updated September 25, 2026 · Checked against real notices our clients received
State tax phone number lookup
800-689-4776
✓ Real California FTB number
- Who answers
- The California Franchise Tax Board, personal income tax collections.
- Hours
- Weekdays, 8 a.m. to 5 p.m., according to the FTB.
- Use it for
- Levies, withholding orders, wage garnishments and payment plans, according to the FTB.
- Printed on
- FTB 4966, Final Notice Before Levy and Lien, among other collection notices.
- Tip
- The FTB says not to wait on hold. Use the callback option when you call.
- Businesses
- Business income tax collections has its own line: 888-635-0494.
Is 800-689-4776 really the Franchise Tax Board?
Yes. The FTB lists 800-689-4776 on its phone and fax page as the number for personal income tax collections, and its information directory lists it for both the Collection Contact Center and personal installment agreements. We’ve also seen it on a Final Notice Before Levy and Lien a client received: “If you think you do not owe this amount, call (800) 689-4776.”
What the Final Notice Before Levy and Lien says
The FTB 4966 we reviewed, dated April 15, 2024, doesn’t soften anything:
- It calls itself the FTB’s “final demand for payment.”
- No additional interest accrues if the FTB receives full payment within 15 days of the notice date.
- If the balance isn’t paid in full within 30 days, the FTB says it intends to take collection action without further notice. That can include a collection fee, garnishing part of your wages, attaching bank accounts, seizing and selling property, and contacting third parties.
- The FTB may also file a Notice of State Tax Lien, which the notice warns can show up on your credit report and get in the way of selling or refinancing property.
What you can do when you call
- Set up a payment plan. For individuals, the FTB says the balance generally has to be $25,000 or less, paid off within 60 months, with all returns filed for the past five years. There’s a $34 setup fee, added to your balance. You can also apply online.
- Dispute the balance. The FTB 4966 tells you to call this number if you think you don’t owe the amount.
- Ask about a levy or wage garnishment that’s already in place.
- Report a payment you already made. The notice asks for proof, such as the number stamped on a canceled check.
Owe more than $25,000, or need longer than 60 months? You can still ask for a plan, but expect more scrutiny. The FTB says plans above those limits are subject to periodic compliance reviews.
Other FTB collection numbers
| Line | Number | Hours |
|---|---|---|
| Personal income tax collections | 800-689-4776 | Weekdays, 8 a.m. to 5 p.m. |
| Business income tax collections | 888-635-0494 | Weekdays, 8 a.m. to 5 p.m. |
| Court-ordered debt collections | 916-845-4064 | Weekdays, 8 a.m. to 5 p.m. |
| Vehicle registration collections | 888-355-6872 | Weekdays, 8 a.m. to 5 p.m. |
| Interagency intercept collections | 866-563-2375 | Weekdays, 8 a.m. to 5 p.m. |
| Income tax customer service | 800-852-5711 | Weekdays, 8 a.m. to 5 p.m. |
Source: FTB, Phone / fax.
If the FTB already took money
An FTB bank levy, called an Order to Withhold, can take up to 100% of the available funds in your account, up to the balance you owe (FTB, Withholding orders). If money is already gone, or your employer received a withholding order, call right away. Our guide to California tax levies walks through your options.
Seeing “FRANCHISE TAX BO PAYMENTS” on your bank statement instead? Here’s what that charge means.
California tax problem?
We’ll deal with the FTB for you
With a California power of attorney on file, our CPAs and tax attorney can call the FTB for you, check the balance, and set up the right resolution, from a payment plan to a levy release. See our state tax relief service.
800-689-4776 FAQs
Is 800-689-4776 legit?
Yes. It's the California Franchise Tax Board's personal income tax collections line. The FTB lists it on its website, and it's printed on FTB collection notices.
What are the hours for 800-689-4776?
The FTB lists it as open weekdays from 8 a.m. to 5 p.m. The FTB also suggests using the callback option instead of waiting on hold.
Is 800-689-4776 the IRS?
No. It's California's state tax agency. The IRS handles federal taxes and uses different phone numbers.
Can I set up an FTB payment plan without calling?
Yes. You can apply online if you owe $25,000 or less and can pay within 60 months, among other requirements. Online requests require automatic monthly payments from your bank account, and there's a $34 setup fee.
What number do businesses call about FTB collections?
The FTB's business income tax collections line is 888-635-0494, open weekdays from 8 a.m. to 5 p.m.
“I’m currently working with Nathan and his team at Choice Tax, and the experience so far has been excellent. They’ve been helping me since last year with some complex tax issues, including back taxes, and I’ve already seen how knowledgeable and thorough they are. What sets them apart is their attention to detail.”
Other numbers from IRS and state tax notices
Sources
- Redacted FTB 4966 received by one of our clients (PDF), dated April 15, 2024.
- California Franchise Tax Board, Phone / fax.
- FTB 1240, California Franchise Tax Board Information Directory.
- FTB, Payment plans and personal payment plan terms.
- FTB, Withholding orders.
- FTB, Timeframes and wait times.
Choice Tax Relief is a private tax resolution firm. We are not the California Franchise Tax Board or any government agency. You can contact the FTB yourself at no charge. This page is general information, not legal or tax advice for your situation.